You can download the Batt Wrapz App by visiting the google play or apple app stores.
Sorry to hear you’re having issues with the app. Please try refreshing it by closing it down and reopening it, logging out and logging back in.
Still not working? Sometimes we do run into technical difficulties but these are usually always fixed within a couple of hours, so if it can wait, please check back later. Otherwise, get in touch with any useful details, including any error messages.
Oops! We’re very sorry to hear that there’s been a mix-up. Our products are packed by hand so unfortunately, on very rare occasions, packing is subject to human error.
Please use our Chat to send us the order number (you can find this on the back of a product card, or on the address label) so we can sort this out.
First of all, we’re very sorry to hear this! We pride ourselves on using good quality packing materials to keep things protected, but we can’t always control what happens in transit. Please get in touch with a photo of your order and we’ll do our best to get this sorted for you.
We’re sorry to hear this happened! If you received an anonymous BattWrapz card and feel the content is offensive then please report it to the police who will contact us directly to resolve this for you.
As indicated in our Terms & Conditions, under Content Rules -
We do not permit personalised products to include any content or material which:
Infringes anyone's copyright: in particular, you must ensure that you either own the copyright in an image or any other content that you wish to include in a personalised product or that you are fully licensed by the copyright owner to include that image or other content in the personalised product.
Infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality.
Contravenes any applicable law (including, without limitation, any criminal law) or regulation.
Is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person.
Misrepresents identity or impersonates any person.
Includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person.
Contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group.
May harass, upset, embarrass or alarm any person.
Gives the impression that it emanates from or has been approved by us.
Advocates, promotes or assists any unlawful act.
Wish we could say yes to every character under the sun! 🌍 Right now, though, we can only print Standard English text. While you might see international characters, emojis, symbols, or accented characters in the preview, they might not print as expected—often showing up as question marks or little boxes.
Just a heads up! We get cracking on your order the moment your payment is through. This means we can't make changes or cancel your order once you've checked out. So, do have a good look over everything to make sure it's just right before you pay. Thanks for making sure everything is spot on! 🌟
Need to chat about returning an order? No problem at all! Just give our friendly customer service team a shout, and they’ll happily guide you through the process. We're here to help! 🌟
Please contact us via support@battwrapz.com
If you need to update the address of an order please contact our customer service team via email support@battwrapz.com as quickly as possible.
We're really sorry to hear that you've had a less than perfect experience with us. 😟 We're here to help make things right!
You can get in touch with BattWrapz's friendly customer service team in a few easy ways:
Email us: Drop us a line through our email form or directly at support@battwrapz.com
Reach out on Social Media: We're on Facebook, Twitter, and Instagram too!
For the quickest resolution, we recommend starting with our email service.
Our dedicated team is here to assist you from 9:00 AM to 4:30 PM, 5 days a week*. We look forward to resolving your issue as swiftly as possible! 🌟
*Please note that hours may vary on bank holidays.
We don’t actually store your card details personally, we use a third party company called Stripe.
They are a Level 1 PCI-compliant payment service provider who specialise in this type of security, so rest assured they can be trusted to keep your information safe.
You can read more about them here.
We accept Visa, Mastercard, Maestro, Apple Pay, G Pay, PayPal
Once your refund is processed by one of our agents, our payment provider quickly sends it off to your bank. Depending on how quickly your bank handles these things, it might take anywhere from 5 to 14 business days to see the refund in your account.
Haven't spotted your refund after this period? No worries, just reach out to us via email support@battwrapz.com. We're here to help sort it out for you!
My Voucher code doesn't work.
The code you have entered maybe; invalid, expired, or spelt incorrectly.
What does 'Sorry this voucher code isn't valid' mean?
This means the voucher code you have entered into your shopping basket is invalid or expired.
What does 'Sorry this voucher code can't be used on the items in your basket' mean?
This means that the code you have entered is not valid for the items in your basket. We would recommend checking the terms and conditions of our live voucher codes.
I have a voucher code from a 3rd party discount website / Google search.
Not all voucher codes / promotions that are listed on 3rd party websites are valid on BattWrapz.com. Please check our Terms and Conditions page for all live offers currently valid on our website.
Can I use more than one voucher code in my shopping basket?
No. The shopping basket will only allow you to add one code per order.
What does 'Sorry, you can't combine offers - we've applied the best value one' mean?
We often have more than one voucher code and/or promotion live on site at the same time. If your basket is eligible for more than one discount, we will apply the best offer to your basket.
I forgot to enter my voucher code.
Promotions cannot be backdated or applied retrospectively to orders already placed.
Discount Applied Successfully!
Your savings have been added to the cart.
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